Customized Products Policy
At BREACHIT, we understand the importance of providing customized products that meet our customers' unique requirements. We are committed to delivering high-quality and personalized items that exceed your expectations. To ensure a smooth and satisfactory experience for both our customers and our team, we have developed the following policy for customized products:
- Product Selection: Customers can choose from our range of products eligible for customization. These options will be clearly indicated on our website or in-store.
- Customization Options: We provide a variety of customization options, including colors, sizes, materials, texts, and more. Customers can select their preferred options during the ordering process.
- Design Approval: If the customization involves unique artwork, logos, or designs provided by the customer, we require design approval before proceeding with production. This ensures accuracy and avoids copyright or licensing issues.
- Production Timeframe: The production time for customized products may vary depending on the complexity of the customization and current order volume. We will provide an estimated timeframe during the ordering process. For customized size backpack, manufacturing and delivery time may vary up-to 30 days. We advice to contact our customer support for proper co-ordination.
- Order Confirmation: Once the customization details are finalized, customers will receive an order confirmation with the agreed-upon specifications, pricing, and estimated delivery or pickup date.
- Payment: Full or partial payment may be required at the time of order placement, depending on the nature and cost of the customization. We accept various payment methods, including credit cards, online payment platforms, bank transfer etc.
- Changes: If a customer wishes to modify the customization details after the order has been confirmed, they must contact our customer service team as soon as possible. We will do our best to accommodate reasonable changes, but additional charges, decline to request or delays may apply.
- Cancellations: Customized products are made to order, which means cancellations may only be possible within a specific timeframe after order placement. Once production has started, cancellations may no longer be accepted. However, please reach out to our customer service team for assistance, and we will assess the situation accordingly.
- Inspection: Before shipping or handing over the customized product, our quality assurance team thoroughly inspects each item to ensure it meets our strict standards.
- Returns and Exchanges: In the unlikely event that a customized product is defective or does not match the approved customization details, customers may be eligible for a return, exchange, or refund. Please refer to our general return policy for more information.
5. Material Guide:
- Gloss Hard Mobile Cover: Hard black border rubber case with gloss metal printed plate - HD print quality
- Matte Silicon Mobile Cover: Durable TPU silicon case, long-lasting clarity resistant to yellowing. Please note that silicon cases are not edge to edge printed. This is due to print damage with the fold of mobile cover.
- Customer Support: Our dedicated customer support team is available to assist you throughout the customization process. Feel free to reach out via email, phone, or our online support channels.
- Communication Channels: We will maintain open communication with customers, providing regular updates on the status of their customized product, including production milestones, shipping or pickup information, and any unforeseen delays.
Please note that this policy is subject to change at the discretion of BREACHIT. We will notify customers of any updates through our website or other communication channels. We appreciate your trust in our brand and look forward to creating unique, customized products that meet your expectations.