سياسة الاسترداد
At BREACHIT, we want you to be satisfied with your purchase. If you experience an issue with your order, our team is here to help.
You may request a return or exchange within 7 days of receiving your order, subject to the eligibility requirements and exclusions below.
Return and Exchange Eligibility
To qualify for a return or exchange, your item must be:
- In the same condition in which you received it.
- Unworn or unused, with all original tags attached.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
If your item arrived damaged, defective, incomplete, or incorrect, please follow the instructions under Damaged, Incorrect, or Incomplete Orders below.
How to Request a Return or Exchange
Contact us or email helpdesk@breachit.pk within 7 days of receiving your order. Include your order number, the reason for your request, and relevant photos if there is a product issue.
We aim to review your complaint and provide a response or proposed solution within 24–48 hours. Cases requiring further investigation may take longer.
If your request is approved, we will arrange for a courier to collect the parcel from your doorstep, typically within 5–7 business days of approval. Please ensure the item is securely packed and ready for collection.
Items returned without prior approval will not be accepted.
Damaged, Incorrect, or Incomplete Orders
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with:
- Your order number.
- A brief description of the issue.
- Clear photos of the affected item and packaging, where applicable.
We review each case individually and work with you to determine an appropriate solution.
Exceptions and Non-Returnable Items
Customized and Personalized Products
Customized products cannot be returned or refunded because you changed your mind, did not like the product, or ordered it by mistake. These include special orders, Create Your Own products, customized mobile cases, laptop skins, and other items made specifically for you.
Products personalized with a name, text, number, or other personal details are not eligible for return or exchange.
Selected Laptop Sleeve Sizes
Laptop sleeves in 7-inch, 9-inch, 10-inch, 11-inch, and 17-inch sizes are not eligible for return or exchange because of a change of mind, personal preference, or an ordering mistake. These sizes are made specifically to the customer’s selected specifications.
Sale Items and Gift Cards
Sale items and gift cards are not eligible for return.
If an excluded item arrives damaged, defective, incorrect, or incomplete, please contact us so we can review the issue under Damaged, Incorrect, or Incomplete Orders.
Exchanges
Once your exchange request is approved and we have received and checked the returned item, we will arrange to send the replacement product agreed upon with you.
Our team will confirm the exchange details and any applicable next steps during the approval process.
Refunds
We will notify you after we receive and inspect your return and confirm whether your refund has been approved.
If approved, your refund will be issued to the bank account details you provide within 2–3 weeks of approval. Your bank may require additional time for the funds to appear in your account.
Contact Us
For questions or assistance with a return, exchange, or refund, please contact us or email helpdesk@breachit.pk.
