Customized Products Policy

 

At BREACHIT, we create customized products based on your selected design and specifications. Please review the following information before placing an order so you understand the approval process, payment requirements, production timelines, and available support.

1. Customization and Design Approval

Customization options vary by product and may include designs, colors, sizes, materials, names, or text. Available options are shown on the relevant product page or confirmed by our support team.

Please check all submitted details carefully, including spelling, device model, size, and design instructions.

For orders involving customer-provided artwork, logos, or unique designs, we require your approval of the final design before production begins. Please review the design carefully, as changes may not be possible after approval and the start of production.

By submitting artwork, images, logos, or other content, you confirm that you own it or have permission to use it. Approval of a design confirms its appearance and specifications; it does not verify ownership or permission to reproduce the content.

2. Production and Delivery Timelines

Customized products require additional preparation and production time. The estimated timeframe depends on the product, design complexity, customization requirements, and current order volume.

Most Create Your Own products have an estimated delivery timeframe of 5–12 business days, as outlined in our Shipping Policy. More complex orders may take longer. Time spent waiting for required payment, design approval, or missing information may also affect delivery.

Backpacks ordered in a custom size may take up to 30 days to manufacture and deliver. Please contact our support team before ordering to confirm your requirements and the expected timeframe.

All timeframes are estimates. We will communicate any known delays affecting your order.

3. Order Confirmation and Advance Payment

Once your customization details are finalized, we will confirm the order specifications, pricing, and estimated timeframe.

All customized orders require an advance payment before production begins. The amount payable and available payment methods will be communicated during the ordering process.

Production can begin only after the required advance payment, complete customization details, and any necessary design approval have been received.

4. Changes and Cancellations

Changes to Your Order

If you need to change your design, text, size, or other specifications, please contact us as soon as possible.

We will review your request based on the stage of production. Changes are not guaranteed and may involve additional charges or a revised delivery timeframe. We will confirm any revised cost or timeframe before proceeding with an accepted change.

Order Cancellations

Please contact us promptly if you wish to cancel a customized order. Cancellation requests are reviewed based on the progress of the order.

Once production has started, cancellation may no longer be possible. Our support team will confirm whether your order can be cancelled and how any advance payment will be handled.

5. Quality, Returns, and Exchanges

We inspect customized products before dispatch to check their quality and consistency with the approved order details.

Customized and personalized products are not eligible for return or exchange because of a change of mind, personal preference, or an ordering mistake. Please review your selected size, device model, spelling, and approved design carefully.

If your product arrives damaged, is defective, or does not match the approved customization details, please contact us within 7 days of receiving it. Include your order number, a description of the issue, and clear supporting photos.

We will review the issue and determine an appropriate solution, which may include a replacement, exchange, or refund where applicable. Please refer to our Return and Exchange Policy for full details.

Do not return an item without prior approval from our team.

6. Order Updates and Customer Support

Our support team can assist with customization options, design approval, payment, and order progress.

Once your order is dispatched, you will receive a shipping confirmation containing your tracking number and tracking link. The courier handling your order may vary.

For assistance, please contact us or email helpdesk@breachit.pk. Include your order number if you have already placed an order.

7. Policy Updates

We may update this policy from time to time. The latest version will be published on this page.

Last updated: 7 October 2026